Greensboro Account Representative (Non-LO - Servicing) Job Status: Full Time/Hourly
Collections Reports to: Team Leader
Flexible Amount of Travel Required: None
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth and an encouraging culture that supports work/life balance.
Account Representatives exist to resolve
delinquency through negotiation and problem-solving, while adhering to
company, state and federal guidelines. Success in the position is
achieved by strategically educating customers on the importance of
paying in a timely manner.
Manages a portfolio of accounts through telephone negotiations with
Achieves monthly collection goals by monitoring and decreasing the
number of past due accounts.
Communicates professionally with customers concerning their pay
dates/amounts and acceptable payment arrangements.
Plans, schedules and executes daily workload between phone calls,
field visits and legal notices in a timely manner.
Conducts research on no contact accounts, researching contracts and
Analyzes debt to income information from customers to set up
Maintains accurate documentation pertaining to each account.
Exhibits problem solving skills to influence loss mitigation.
Adheres to all policies and procedures.
Ensures compliance at all levels both internally and externally.
Performs other duties as assigned.
High School diploma or equivalent required, college preferred.
Basic computer skills with ability to type at least 25 wpm.
Ability to communicate effectively and efficiently via phone,
email, and person to person.
Capability of gathering facts accurately, analyzing causes,
evaluating alternate solutions, and arriving at sound conclusions
on action to be taken.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Working knowledge of the View/AS400 system a plus.
Bilingual is both English and Spanish.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
90% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
Assist in repositioning office equipment.
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off (PTO) and Holidays
401(K) includes 100% company match of the first 4%
Wellness Programs, Gym Reimbursement Plan, and Onsite Gym