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Title: Loan Processor 2.0 (Non – LO – Processor) Job Status: Full Time/Hourly

Reports to: Loan Processing Team Leader Work Schedule: Flexible

Department: Loan Operations Travel Required: None

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


The Processor 2.0 position exists to collect, evaluate and prioritize the necessary elements to approve and build a loan using Federal and state guidelines. Detailed expectations are communicated to and between buying customers and Home Center personnel using various methods. Ordering and verifying information using 3rd party entities is standard practice. Maintaining healthy working relationships with other Credit/Originations positions is essential. This role does not negotiate or advise credit terms.


  • Manages the loan pipeline to ensure loans fall within state and Federal regulatory guidelines along with company policies and procedures.

  • Minimizes points of contact for customer, often communicating on behalf of various internal groups, including but not limited to Loan Specialists (non-LO) and Land Examiners.

  • Conducts real-time assessment of customer readiness and resource availability to successfully move forward with a home loan.

  • Determines proper documentation required based on income/employment types and loan types

  • Verifies income, employment and other financial stipulations to ensure the customer’s ability to repay the loan.

  • Calculates income using information verified borrower criteria on behalf of the Loan Specialists (LOs).

  • Re-computes debt ratios on behalf of the Loan Specialists (LOs).

  • Collects required pre-acceptance documents from the customer prior to full approval.

  • Cooperates with outside parties to collect and verify crucial financial information such as employers, landlords, tax returns, P&L statements, balance sheets, pension/annuity letters, check stubs, benefit letters, etc.

  • Gathers and sorts items collected by Home Centers including but not limited to customer identification, property owner’s agreements, park address and contact information, home invoices, trade home titles, proof of property ownership, real estate purchase agreements, etc.

  • Monitors the accuracy of documents submitted by third parties such as real estate agents, individual land sellers, home owner insurance companies, non-CMH manufacturers

  • Verbally verifies facts regarding non-borrowing spouses, private property owners, local government offices, etc.

  • Collects and verifies stipulations deemed necessary from the Loan Specialists (LO’s) to include verification accounts are paid in full, bi-weekly mortgage requirements, job gap letters, site rent, living expenses, landlord references, etc.

  • Orders and verifies VMF system generated items such as flood certification, title commitments, etc.

  • Instructs various 3rd party vendors to provide loan items such as appraisals, surveys, closing invoices, vendor approval documents, and e-signatures.

  • Requests and reviews used home repairs as necessary.

  • Meets and regularly maintains department phone availability and standards to include but not limited to Call Quality, accuracy, loan turn time, and Raving Fans Index (RFI).

  • Accurately documents conversations and activities in LINK.

  • Promotes and protects company reputation while avoiding costly fines.

  • Performs other duties as assigned.


  • Fluent in English and Spanish a plus.

  • High School Diploma or Equivalent required, college a plus.

  • Computer competency with Microsoft Office and typing skills at minimum 40 wpm.

  • Great attention to detail and organizational skills.

  • Positive, resilient attitude while remaining flexible to change.

  • Problem solving skills.

  • Ability to work in a solution oriented, team environment.

  • Must have excellent communication skills, especially verbal and phone etiquette

  • Willing to learn, hard-working, determined and assertive.

  • Effective at multitasking and quickly adjusting prioritization of loan files


  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • Heavy phone communication.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • Bonuses!!!