Correspondence Clerk (Non –LO – Administrative/Clerical)
Full Time/Hourly Reports to: Correspondence Team Leader
Servicing Work Schedule: Weekdays
Amount of Travel Required:
No travel required
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth, and an encouraging culture that supports work/life balance.
Correspondence Clerks exist to complete all informational requests and
customer correspondence items for Loan Servicing, including mail,
faxes, and emails.
Receives, processes, responds to, and closes customer
Handles qualified written requests and notices of error.
Completes requests for information in accordance with all
applicable RESPA regulations.
Completes all internal Customer Service requests in a timely and
Meets all department accuracy and turnaround time goals.
Promotes teamwork and Loan Servicing/Call Center success.
Promotes company image through professional service and actions.
Performs other duties as assigned.
High School diploma or equivalent. College degree a plus, but not
Computer competency with Microsoft Office and typing skills at
minimum 35 wpm.
Ability to resolve customer service issues via telephone, fax, and
Great attention to detail and organizational skills.
Must have strong deductive reasoning skills.
Ability to work in a team environment.
Experience in a call center environment preferred, but not
A strong understanding of RESPA and all specific regulations
pertaining to customer correspondence a plus.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
75% communication methods completed over email. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off (PTO) days and holidays
Wellness Programs and On-site workout facility