Job Details

Title: Correspondence Clerk (Non –LO – Administrative/Clerical)

Job Status: Full Time/Hourly Reports to: Correspondence Team Leader

Department: Servicing Work Schedule: Weekdays

Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

Correspondence Clerks exist to complete all informational requests and customer correspondence items for Loan Servicing, including mail, faxes, and emails.

ESSENTIAL FUNCTIONS:

  • Receives, processes, responds to, and closes customer correspondence.

  • Handles qualified written requests and notices of error.

  • Completes requests for information in accordance with all applicable RESPA regulations.

  • Completes all internal Customer Service requests in a timely and efficient manner.

  • Meets all department accuracy and turnaround time goals.

  • Promotes teamwork and Loan Servicing/Call Center success.

  • Promotes company image through professional service and actions.

  • Performs other duties as assigned.

QUALIFICATIONS:

  • High School diploma or equivalent. College degree a plus, but not required.

  • Computer competency with Microsoft Office and typing skills at minimum 35 wpm.

  • Ability to resolve customer service issues via telephone, fax, and email.

  • Great attention to detail and organizational skills.

  • Must have strong deductive reasoning skills.

  • Ability to work in a team environment.

  • Experience in a call center environment preferred, but not required.

  • A strong understanding of RESPA and all specific regulations pertaining to customer correspondence a plus.

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 75% communication methods completed over email. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • Flex Schedule

  • BONUSES!!!