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Title: Loss Mitigation/Successor-In-Interest Specialist (Non – LO – Servicing)

Job Status: Full Time/Salary Department: Default Servicing

Reports to: Loss Mitigation Successor-In-Interest Manager Work Schedule: Weekdays

Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


Loss Mitigation/Successor-In-Interest Specialists exist to work with existing customers to reach a resolution that prevents the home from going into foreclosure.


  • Obtains required state and national licenses for modification purposes only. These licenses must be successfully completed and updated regularly.

  • Reviews and decisions Loss Mitigation and Successor-In-Interest requests by primarily working with customers who are either delinquent of facing imminent hardship.

  • Communicates decisions regarding modification/loan assumptions to customer while working with Collections, Default Servicing and Loan Restructuring departments depending on the situation and options pursued.

  • Presents and communicates credit terms for the purposes of Modifications only.

  • Transfers customers to the Credit department when they are interested in Loan Assumptions to complete application and loan process.

  • Works under time sensitive deadlines and displays the appropriate sense of urgency for completions.

  • Ensures timely and efficient processing of all Loss Mitigation/Successor-In-Interest requests.

  • Demonstrates the ability to excel and contribute to a team environment and cultivation of team processes and procedures.

  • Performs audits and re-looks for quality assurance and ensures Fair Servicing standards are met.

  • Utilizes the VIEW, ONS, Sequel Viewpoint, and Microsoft programs.

  • Performs other duties as assigned.


  •   College preferred but not required.        

  • Must have above average telephone and written communication skills with a strong sales ability and high sense of urgency.

  • Must be familiar with collection and legal process and be able to multitask.

  • Ability to complete work in a timely manner, be dependable, flexible and attentive to detail and possess strong follow through skills.

  • Capable of dynamic, independent, and creative thought processes focused on mutually beneficial outcomes.

  • Ability to communicate effectively and efficiently via phone, email and person to person.

  • Capability of gathering facts accurately, analyze causes, evaluate alternate solutions and arrive at sound conclusions on action to be taken.

  • Ability to manage multiple and/or conflicting responsibilities.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

  • Working knowledge of the AS400 system a plus


  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • Must be able to exchange accurate information at all times through in-person, over-the-phone, and email communication methods.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) and holidays

  • Tuition Assistance

  • Team Share bonuses