Job Details

Title: Insurance Claims Care Representative

Department: Claims

Reports to: Claims Manager


Insurance Claims Care Representatives are responsible for handling a large volume of incoming calls regarding existing insurance claims.


  • Responsible for professional and timely communication with customers via phone, fax, and email.

  • Accurately documents all information regarding existing claims.

  • Pro-actively gathers required information from customers.

  • Assists team members with customers in timely follow-up, processing and settling of their insurance claims.

  • Performs other duties as assigned.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off and holidays

  • Quarterly BONUSES!!!


  • High School Diploma or GED required. Some college or insurance training would be helpful.

  • Fluent in both English and Spanish a plus

  • Effectively communicate via phone and computer.

  • Strong computer skills in Microsoft Word and Excel. Experience in AS400 a plus.

  • Great attention to detail and organizational skills.

  • Willingness and ability to complete assigned work efficiently.

  • Willing to learn, hard-working, determined and assertive.