Research Specialist (Non – LO – No Consumer Contact) Job Status: Full Time/Hourly
Operations Reports to: Loan Services Manager
Amount of Travel Required:
No travel required Work Schedule: Flexible
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. We're professionally strong, from entry level to more experienced
positions, we're actively recruiting individuals who are passionate,
positive, and eager to learn. As a member of our team, we will equip you
for success, you'll enjoy excellent benefits, opportunities for growth, and
an encouraging culture that supports work/life balance.
Research Analysts exist to review, analyze and document any information
obtained regarding loan/payment histories. They possess strong teaming
and communication skills to assist with any questions/issues that may
arise from their research.
Exhibits excellent communication and organizational skills to keep
up with an extensive workload.
Analyzes data surrounding payment histories, payment adjustments
based on APR, escrow, insurance policies, late charges, overages,
Handles customers (internal/external) written/verbal requests for
more extensive information.
Displays excellent written skills when taking care of customers,
attorney’s and Better Business Bureau.
Cross trains in other departments and trains team on information
Handles Word, Excel and Financial calculators with ease and
Comprehends extensive information concerning standard concepts,
practices and procedures within the Loan Services Department.
Performs other duties as assigned.
High School Diploma or Equivalent Required, College preferred.
Basic computer skills with ability to type at least 25 wpm.
Ability to communicate effectively and efficiently via phone, email
and person to person.
Capability of gathering facts accurately, analyze causes, evaluate
alternate solutions and arrive at sound conclusions on action to be
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Ability to think outside the box and provide intuitive, creative
ideas to resolve issues.
Working knowledge of the AS400 system a plus.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
90% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid vacation, sick days and holidays
Wellness Programs and On-site workout facility
TeamShare Company Bonuses