Job Details

Title: Team Leader (Non-LO – Manager) Job Status: Full Time/Salary

Department: Collections Reports to: Portfolio Manager

Work Schedule: Flexible Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


Team Leaders supervise a group of 4-6 Account Representatives and are responsible for managing delinquency and repossessions for their team’s portfolio of loans.


  • Ensures team members have the necessary tools to achieve monthly performance goals.

  • Trains team members on acceptable collection practices and procedures; ensures accounts are worked in compliance with acceptable collections practices and procedures.

  • Reviews and approves extension requests, legal inputs, and repossessions inputs.

  • Reviews delinquent loans and identifies areas of opportunity.

  • Assists team members with escalated or supervisory calls.

  • Reviews and approves home inspections and legal notices.

  • Tracks performance metrics for all team members.

  • Provides ongoing mentoring/development of all team members; conducts annual performance reviews on all team members.

  • Works with Senior Account Representatives to ensure all team members receive ongoing training and regularly scheduled call review sessions.

  • Performs other duties as assigned.


  • High school diploma or equivalent required; college preferred.

  • Basic computer skills with ability to type at least 25 wpm.

  • Working knowledge of the AS400 system preferred.

  • Ability to communicate effectively via phone, email, and person-to-person.

  • Capable of gathering facts accurately, analyzing root causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.

  • Knowledge of mortgage industry laws and regulations pertaining to collections, repossession, legal, and bankruptcy activity.

  • Ability to manage multiple and/or conflicting responsibilities.

  • Excellent attention to detail and organizational skills.

  • Ability to work efficiently in a team environment.


  • Must be able to remain in a stationary position 75% of the time.

  • Must be able to operate a computer and other office equipment, such as telephone, calculator, copy machine, and/or printer.


  • 401(k) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!