Loan Services Research Supervisor (Non – LO – No Consumer Contact) Job Status: Full Time/Salary
Loan Services Manager Department: Operations
Amount of Travel Required:
No travel required Work Schedule: Flexible
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. We're professionally strong, from entry level to more experienced
positions, we're actively recruiting individuals who are passionate,
positive, and eager to learn. As a member of our team, we will equip you
for success, you'll enjoy excellent benefits, opportunities for growth, and
an encouraging culture that supports work/life balance.
The Loan Services Research Supervisor exists to oversee the daily
functions of the Research Department, as well as the Mortgage Insurance
Problem solve and answer questions for internal departments and
external existing customers as well as auditors and members of
Set and monitor department goals.
Plan department projects and specialized audits and works with
Leadership and the team to determine necessary business process
changes and meet deadlines for completion.
Oversee Silverton boarding and warehousing including coordinating
with other departments to ensure Silverton loans are boarding and
Oversee MIP process to include: schedule reconciliation, timely
payment of premiums, timely refunds, and timely letter generation.
Work with programming and other departments to implement process
improvements or changes as needed.
Maintain KRONOS for the Research team and collaborate continuing
education for the department.
Facilitate training for specialized processes for internal
departments; such as PMI, Escrow, and SCRA.
Serve as the rating manager for Loan Services Research team members
on their annual performance and development review.
Create and maintain regular reports of department requests and
Respond to all Loan Audit and Compliance Audit audits to complete
required action items and maintains team follow-up on resolving
Update and maintain the Loan Services - Research portion of the
Maintain documentation of all Research processes and practices.
Interviewing, goal setting, assessing daily work product, coaching,
mentoring, and counseling are all essential parts of the position.
Assist with maintenance of the 1098/1099 process.
Perform other duties as assigned.
Associates or Bachelor’s degree preferred.
1 year of experience in leadership/management a plus.
Ability to effectively communicate and interact with internal
departments via phone, email and fax.
Ability to manage multiple duties with a sense of urgency.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Strong computer skills a must.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
90% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off (PTO) and holidays
Wellness Programs and On-site workout facility
TeamShare Company Bonus