Job Details

Title: Loan Services Research Supervisor (Non – LO – No Consumer Contact) Job Status: Full Time/Salary

Reports to: Loan Services Manager Department: Operations

Amount of Travel Required: No travel required Work Schedule: Flexible

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


The Loan Services Research Supervisor exists to oversee the daily functions of the Research Department, as well as the Mortgage Insurance Specialist.


  • Problem solve and answer questions for internal departments and external existing customers as well as auditors and members of management.

  • Set and monitor department goals.

  • Plan department projects and specialized audits and works with Leadership and the team to determine necessary business process changes and meet deadlines for completion.

  • Oversee Silverton boarding and warehousing including coordinating with other departments to ensure Silverton loans are boarding and warehousing appropriately.

  • Oversee MIP process to include: schedule reconciliation, timely payment of premiums, timely refunds, and timely letter generation.

  • Work with programming and other departments to implement process improvements or changes as needed.

  • Maintain KRONOS for the Research team and collaborate continuing education for the department.

  • Facilitate training for specialized processes for internal departments; such as PMI, Escrow, and SCRA.

  • Serve as the rating manager for Loan Services Research team members on their annual performance and development review.

  • Create and maintain regular reports of department requests and project statuses.

  • Respond to all Loan Audit and Compliance Audit audits to complete required action items and maintains team follow-up on resolving audit findings.

  • Update and maintain the Loan Services - Research portion of the Operations Manual.

  • Maintain documentation of all Research processes and practices.

  • Interviewing, goal setting, assessing daily work product, coaching, mentoring, and counseling are all essential parts of the position.

  • Assist with maintenance of the 1098/1099 process.

  • Perform other duties as assigned.


  • Associates or Bachelor’s degree preferred.

  • 1 year of experience in leadership/management a plus.

  • Ability to effectively communicate and interact with internal departments via phone, email and fax.

  • Ability to manage multiple duties with a sense of urgency.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

  • Strong computer skills a must.


  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • TeamShare Company Bonus