Bilingual Call Center Agent (Non – LO – Servicing) Job Status: Full
Servicing Reports to: Call Center Team Leader
Flexible Amount of Travel Required: No travel required
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth and an encouraging culture that supports work/life balance.
Bilingual Call Center Agents exist to deliver prompt, accurate, and courteous
customer service via phone. She/he handles existing customer questions,
complaints, and billing inquiries with the highest degree of courtesy
and professionalism to resolve customer issues with one call
Attends two-week training class with completion of on-going
training courses throughout career.
Provides excellent customer service skills.
Responds to and resolves customer service issues via telephone.
Documents all contact, verifying customer contact information,
reason for call, and resolution.
Promotes, assists and trouble shoots online vmf.com accounts.
Works to achieve goals given every month (success of these goals
produces $100 bonus).
Assists new hires during training and orientation.
Promotes teamwork and call center success.
Promotes company image through professional service and actions.
Performs other duties as assigned.
High School Diploma or Equivalent required, college a plus.
Fluent in English and Spanish.
Computer competency with Microsoft Office and typing skills at
minimum 25 wpm.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Experience in a call center environment preferred, but not
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
75% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off days and holidays
Wellness Programs and On-site workout facility