Job Details

Title: Legal Representative (Non – LO – Servicing) Job Status: Full Time/Hourly

Department: Default Servicing Reports to: Legal Supervisor

Work Schedule: Weekdays Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


Legal Affairs Representatives exist to gather information regarding delinquent accounts and making sound decisions on possible options for solutions for existing customers. S/he is responsible for working a daily sequence of accounts with the greatest effort to reduce delinquency.


  • Diligent at thoroughly examining accounts and providing sound decisions on information obtained.

  • Reviews files and collection history to determine best course of action.

  • Prepares documents and packages for attorneys.

  • Contacts attorneys, customers, retail, and collection staff.

  • Exhibits a working knowledge of legal procedures surrounding foreclosures and repossessions.

  • Maintains solid follow-up and customer service skills.

  • Contributes creative ideas on reducing legal issues.

  • Learns the processes and procedures of the department as well as outside venues accurately.

  • Capable of dealing with changes that can and will occur periodically.

  • Ability to learn state specific laws and regulations.

  • Performs other duties as assigned.


  • High School Diploma or Equivalent Required, College a plus.

  • Basic computer skills with ability to type at least 25 wpm.

  • Ability to communicate effectively and efficiently via phone, email and person to person.

  • Capable of gathering facts accurately, analyze causes, evaluate alternate solutions and arrive at sound conclusions on action to be taken.

  • Ability to manage multiple and/or conflicting responsibilities.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.


  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid time off days (PTO) and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!