Job Details

Title: Loan Restructuring Processor (Non – LO – Processor)      

Job Status: Full Time/Hourly

Department: Loan Restructuring      Work Schedule: Flexible

Reports to: Loan Restructuring Supervisor      Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


Loan Restructuring Processors exist to perform purely administrative tasks surrounding loan processing. They do not negotiate or advise credit terms to consumers.


  • Accepts assignments of new loan applications on a daily basis.

  • Communicates with the realtors, independent dealers, and applicants to explain and request documents required to clear loan conditions on behalf of Loan Specialists (LOs).

  • Requests finalized purchase agreement Orders and tracks appraisals, title work, and flood certifications.

  • Monitors processing pipeline to ensure loans are progressing through the pipeline based on regulatory and company’s requirements for all loan products including Loan Assumptions, NOW loans, and Direct Repo.

  • Completes loan modifications upon request.

  • Performs other duties as assigned.


  • High School Diploma or Equivalent required, college a plus.

  • Knowledge of AS/400 and LINK a plus.

  • Must submit to a credit check used only for Arizona licensing purposes. Must have proven record of managing multiple deadlines, completing tasks in a timely manner and having excellent follow up skills.

  • Must be professional, well-organized, thorough, committed, urgent and a resourceful problem solver.

  • A strong preference for processing experience.

  • Familiarity with manufactured housing is preferred.

  • Must maintain excellent customer experience throughout the loan process for all customers.


  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!