Title: Home Inspection Representative (Non – LO – No Consumer Contact)

Job Status: Full Time/Hourly Reports to: Home Inspection Team Leader

Department: Default Servicing Work Schedule: Weekdays

Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We’re professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

Home Inspection Representatives exist to maintain the information gathered from inspections on existing customers.

ESSENTIAL FUNCTIONS:

  • Reviews invoices and submits for payment and/or review and process expense reports.

  • Reviews, approves and processes field chases for accuracy.

  • Runs queries daily and weekly.

  • Communicates verbally and in writing with all internal and external customers.

  • Corresponds with inside and outside team members, supervisors and contractors.

  • Handles large volumes of email assigned with a high sense of urgency and accuracy.

  • Cross trains on all job duties within the department for potential future responsibilities.

  • Performs other duties as assigned.

    QUALIFICATIONS:

  • High School Diploma or GED required.

  • Working efficiently in Word, Excel, Outlook and other computer software.

  • Must have a clear understanding of collection and repossession procedures.

  • Great attention to detail with accuracy.

  • Willingness and ability to complete assigned work efficiently.

  • Willing to learn, hard-working, determined and assertive.

  • Self-motivating with good time management and communication skills as well as being a team player.

  • Punctual with an excellent attendance record.

  • Working knowledge of the AS400 system a plus.

    PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

    BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!