Call Center Administrative Clerk (Non –LO – Administrative/Clerical)
Full Time/Hourly Reports to: Call Center Team Leader
Servicing Work Schedule: Weekdays
Amount of Travel Required:
No travel required
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth, and an encouraging culture that supports work/life balance.
Call Center Administrative Clerks exist to complete all informational
requests and customer correspondence items for the Call Center in an
accurate, efficient and timely manner.
Provides excellent customer service skills.
Responds to emails received through VMF.com.
Delivers Right Faxes and responds accordingly.
Audits Informational Statements in a timely manner.
Updates Credit Bureau reporting and corresponds with existing
customers on status.
Updates and completes all customer correspondence in a timely
Backups support for Call Center during high phone volume
Promotes teamwork and call center success.
Promotes company image through professional service and actions.
Performs other duties as assigned.
High School Diploma or Equivalent.
Computer competency with Microsoft Office and typing skills at
minimum 35 wpm.
Ability to resolve customer service issues via telephone, fax, and
Great attention to detail and organizational skills.
Ability to work in a team environment.
Experience in a call center environment preferred, but not
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
75% communication methods completed over email. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off (PTO) days and holidays
Wellness Programs and On-site workout facility