Title: FHA Title I Stipulations Clearing Representative

Reports to: FHA Title I Manager

Department: Government Lending

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We’re financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we’re professionally strong, from entry level to more experienced positions. We’re actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you’ll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

FHA Title I Stipulations Clearer Representatives exist for making phone calls to designated consumers for the purpose of completing stipulations on behalf of the Loan Specialists (LOs).

ESSENTIAL FUNCTIONS:

  • Handles consumers phone calls with the highest degree of courtesy and professionalism.

  • Provides excellent customer service skills through outbound calls to consumers.

  • Checks FHA access and proper inquiries on FHA deals.

  • Enters a vast amount of information into the system with utmost accuracy.

  • Verifies information obtained from credit applications concerning income and employment.

  • Requests and verifies information from landlords.

  • Utilizes data entry skills when re-computing debt ratios.

  • Completes all other clearing of credit stipulations and investigations.

  • Promotes company image through professional service and actions.

  • Performs other duties as assigned.

    QUALIFICATIONS:

  • High School Diploma or equivalent required. Associates or bachelors degree preferred.

  • Computer competency with Microsoft Office and typing skills at minimum 40 wpm.

  • General knowledge of FHA procedures a plus but not necessary.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

  • Previous customer service and/or sales experience a plus.

  • Must have good telephone and email etiquette.

  • Willing to learn, hard-working, determined and assertive.

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

    BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • Bonuses!!!