Title:              Credit Services Representative – Part Time

Department: Credit

Reports to:   Credit Services Manager

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

Credit Service Representatives exist to deliver prompt, accurate, courteous customer service via phone, fax, mail, or email. Responsible for accuracy of data input. Handles creditor phone calls with the highest degree of courtesy and professionalism. Verification of potential customer's jobs. Entering accurate details on debt ratios.

ESSENTIAL FUNCTIONS:

  • Provide excellent customer service skills.

  • Checking FHA access and proper inquiries on FHA deals.

  • Communicate with inbound and outbound customers on issues concerning credit applications.

  • Accurately inputting data into the system.

  • Verifying information obtained on the application.

  • Calling landlords and verifying information.

  • Promote company image through professional service and actions.

    QUALIFICATIONS:

  • High School Diploma or GED required. Associates or Bachelors degree preferred.

  • Computer competency with Microsoft Office and typing skills at minimum 40 wpm.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

  • Must have good telephone etiquette.

  • Willing to learn, hard-working, determined and assertive.

    PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • TeamShare Company Bonus