Title: Home Inspection Field Representative (Non – LO – Servicing) Job Status: Full Time/Salary

Reports to: Home Inspection Field Supervisor Department: Default Servicing

Work Schedule: Flexible Travel Required: 100%

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

Home Inspection Field Representatives exist to make face to face contact with new and existing delinquent customers.

ESSENTIAL FUNCTIONS:

  • Establish contact with delinquent customers.

  • Determines condition of Mobile Homes and site built, complete written condition reports.

  • Changes locks when necessary.

  • Winterizes homes when necessary.

  • Works cordially with Supervisors, Senior Account Representatives, and Account Representatives to solve .

  • Performs other duties as assigned.

    QUALIFICATIONS:

  • High School Diploma or GED required.

  • Possess a valid driver’s license in the state you live and work out of with good driving record and insured transportation.

  • Must live in area of job opening and be willing to travel extensively with 4 overnight stays.

  • Must have a clear understanding of collection and repossession procedures.

  • Good computer skills including email.

  • Must be self-motivated with good time management skills as well as being a team player.

  • Great attention to detail and organizational skills.

  • Willingness and ability to complete assigned work efficiently.

  • Willing to learn, hard-working, determined and assertive.

    PHYSICAL DEMANDS:

  • Must be able to drive 95% of everyday and work outside and drive in all weather conditions including heat, cold, rain and snow.

  • Constantly operate a laptop and other office machinery, such as a cell phone, digital camera and download pictures, GPS, scanner and printer. Change door locks and winterize homes.

  • 50% communication methods face to face and 50% completed over the phone and via e-mail combined. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) days and holidays

  • Tuition Assistance

  • BONUSES!!!