Government Loan Representative (Non-LO – Servicing) Job Status: Full Time/Hourly
Government Servicing Reports to: Government Servicing Team
Flexible Amount of Travel Required: No travel required
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently
services over 200,000 loans. Our strength as an organization is rooted in
the quality of our people and products. We are an equal opportunity
employer committed to creating a diverse workforce. Furthermore, we're
financially strong, with a reputation for leading the industry with
unsurpassed products, a broad range of services and a coast-to-coast
presence. And we're professionally strong, from entry level to more
experienced positions, we're actively recruiting individuals who are
passionate, positive, and eager to learn. As a member of our team, we will
equip you for success, you'll enjoy excellent benefits, opportunities for
growth and an encouraging culture that supports work/life balance.
The Government Loan Representative exists to service our existing
delinquent customers within the Government Servicing department. The
primary goal is to resolve delinquency, as well as to determine suitability
for assistance options, while maintaining compliance with the GSE and
Develops a clear understanding of laws and regulations provided by
local, state and federal government, as well as Fannie Mae, FHA,
USDA and VA, including a general knowledge of bankruptcy and legal
Manages a portfolio of accounts through telephone negotiations with
Services loans including, but not limited to, resolving
delinquency, determining suitability for repayment plans/informal
forbearance, and evaluations of customer response packages for
referral to Loss Mitigation Specialists (LMS).
Works in conjunction with LMS’s to recognize early warning signs of
default and foreclosure.
Solicits customers for information to review for loss mitigation.
Follows up on loans in active loss mitigation programs, including
trial payment and forbearance options.
Achieves monthly collection goals by monitoring and decreasing the
number of past due accounts.
Communicates professionally with customers concerning their pay
dates/amounts and acceptable payment arrangements.
Plans, schedules and executes daily workload between phone calls,
field chases and legal notices in a timely manner.
Conducts research on no contact accounts by skip tracing,
researching contracts and reviewing documentation.
Analyzes debt to income information from customers to set up
Maintains accurate documentation pertaining to each account.
Exhibits problem solving skills to influence loss mitigation.
Adheres to all policies and procedures.
Performs other duties as assigned.
College preferred but not required.
Basic computer skills with ability to type at least 25 wpm.
Experience with and/or knowledge of the various GSE’s, HUD, FHA,
USDA and VA as well as their respective programs and regulations
regarding loan servicing a plus.
Ability to communicate effectively and efficiently via phone, email
and person to person.
Capable of gathering facts accurately, analyze causes, evaluate
alternate solutions and arrive at sound conclusions on action to be
Knowledge of collections laws, and bankruptcy and legal procedures
Clear understanding of repossession procedures.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity
machinery, such as a telephone, calculator, copy machine, and
90% communication methods completed over the phone. Must be able to
exchange accurate information at all times.
Ability to identify and assess account status and determine
Constantly works in an indoor temperature controlled, sealed window
401(k) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage
PTO days and holidays
Wellness Programs and On-site workout facility