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Title: MPC Payment Processor (Non – LO – No Consumer Contact) Job Status: Full Time/Hourly

Department: Document Services Reports to: Document Control/MPC Manager

Work Schedule: Flexible Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

MPC Payment Processors exists for timely processing of domestic cash receipts (personal checks, bank checks, official checks, and money orders) for several Company transaction types.

ESSENTIAL FUNCTIONS:

  • Reviews and researches individual checks to ensure proper sorting and identification.

  • Distributes correspondence received with checks accurately and efficiently.

  • Communicates with department managers and supervisors, VMF customers, financial institutions, etc. to clarify situations and obtain solutions to problems.

  • Interacts with appropriate individuals to resolve hardware/software issues that interfere with check processing.

  • Maintains excellent customer service skills.

  • Promotes teamwork and mailroom success.

  • Promotes company image through professional service and actions.

  • Perform other duties as assigned.

    QUALIFICATIONS:

  • High School Diploma or Equivalent required.

  • Must have excellent follow-up skills.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

    PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off (PTO) and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!